To secure your date a 35% non-refundable deposit is required, along with a signed contract. The remaining balance is due prior to the start of your party.

Any party that is cancelled up to 72 hours before the scheduled event will be refunded all moneys outside of the 35% non-refundable deposit.

If you cancel your event, your deposit WILL NOT be returned. You are welcome to choose another date if available. The Cub House Play Cafe is understanding when dealing with unforeseen circumstances and we will use our best judgement and manage each case as we see fit. ALL cancellations must be submitted in writing (i.e., email). You may not cancel over the phone or via voicemail.

• We are open to the public (at an adjusted capacity) during birthday parties that are hosted in the party room (I.e., Baby Bear party packages) because we want to be sure we can cater to grown-ups looking for things to do with their littles on the weekend as well. That goes to say it does not mean that each birthday party will not be our 100% focus, and our goal is to make the birthday child feel as important as they should on their special day. However, all our Mama Bear party packages are private parties, meaning you have the entire facility.

No, set-up is not included in the 2-hour time slot. You will have 25 minutes prior to your requested party time to set up. We also don’t allow for items to be dropped off in advance.

There are up to 4 small rectangular kids tables with chairs, as well as a buffet and 2 round table to utilize for cake, favors and gifts, As well as seating for adults.

Yes, you may bring your own food and beverages when you book an event with us, however outside alcohol is not permitted. 

You are welcome to decorate with any decorations to fit your needs however, confetti and glitter are NOT allowed in the facility. We do allow items to be hung but only on the dedicated spots in the party room as to not cause damage to the walls. We can also provide easel stands for any signs that need to be propped up.

Candles used for cakes are welcome in the party room. Open flames are prohibited.

There is available parking onsite.

Yes, we are ADA approved. Parking is right outside the doors to the facility.

Yes, both parents and kids are included in the guest count. A 5:1 kid to parent ratio is also required.